Frequently Asked Questions

High-quality coffee beans that Q-Graders score 80 points or higher on a 100-point scale set by the Specialty Coffee Association (SCA). These beans are carefully grown, processed, and roasted to highlight their unique flavors. After roasting, the coffee is evaluated through "cupping," where experts assess aroma, flavor, body, acidity, and aftertaste. A score is then assigned based on these attributes.

Choose from Whole Bean, Coarse Grind (ideal for French press and cold brew), Standard Grind (perfect for drip coffee makers and pour-over brewing), or Espresso Grind for espresso machines and moka pots. Select coffees are also available in single-serve coffee pods for added convenience. Available grind options, sizes, and pod selections may vary by coffee, so please refer to each product page for specific options.

Orders ship the day roasted/packed and are generally delivered to customers in 3-4 business days. Most of our products are shipped in curbside recyclable mailers and boxes. We ship all retail orders via USPS, UPS, and FedEx.

If your order arrives damaged or incorrect, please reach out to us and we’ll take care of it. We’ll send a replacement at no cost, cover shipping, and expedite your order so you receive it as quickly as possible.

Once your coffee leaves our roastery, it enters the care of the shipping carrier (USPS, UPS, FedEx, etc.). Because package theft occurs after successful delivery, we are unable to automatically replace or refund orders in these cases.
If your order shows as “Delivered” but you have not received it: 1. Check nearby: Look around your mailbox cluster, porch, or with neighbors. 2. Wait 24 hours: Occasionally carriers scan packages early. 3. Contact your local Post Office or Carrier: They may be able to provide details on where the package was placed. 4. File a report: ◦ USPS Missing Mail Form: Submit online here ◦ USPS Theft Report: File a mail theft report ◦ Police Report: For stolen mail, also consider filing with local law enforcement.

All of our teas are premium loose leaf teas, allowing the leaves and botanicals to fully expand during brewing for a richer, more flavorful cup. Our matcha is offered as a finely milled ceremonial green tea powder. Each product page includes brewing instructions to help you enjoy the perfect cup.

Our specialty-grade Arabica coffee is sourced from carefully selected growing regions around the world, chosen for exceptional quality, flavor, and responsible farming practices. Each coffee has its own unique origin and tasting profile, which can be found on the individual product page.

Mystical Roots Coffee is a Native American-owned business dedicated to offering specialty-grade coffee, premium loose leaf teas, and thoughtfully crafted products inspired by nature, tradition, and everyday rituals. We carefully select quality ingredients, create original artwork and packaging, and strive to bring warmth, craftsmanship, and authenticity to every order.