Frequently Asked Questions

High-quality coffee beans that Q-Graders score 80 points or higher on a 100-point scale set by the Specialty Coffee Association (SCA). These beans are carefully grown, processed, and roasted to highlight their unique flavors. After roasting, the coffee is evaluated through "cupping," where experts assess aroma, flavor, body, acidity, and aftertaste. A score is then assigned based on these attributes.

Shopify is a complete commerce platform that lets you start, grow, and manage a business.Create and customize an online store Sell in multiple places, including web, mobile, social media, online marketplaces, brick-and-mortar locations, and pop-up shops.

Orders ship the day roasted/packed and are generally delivered to customers in 3-4 business days. Most of our products are shipped in curbside recyclable mailers and boxes. We ship all retail orders via USPS, UPS, and FedEx.

If your order arrives damaged or incorrect, please reach out to us and we’ll take care of it. We’ll send a replacement at no cost, cover shipping, and expedite your order so you receive it as quickly as possible.

Once your coffee leaves our roastery, it enters the care of the shipping carrier (USPS, UPS, FedEx, etc.). Because package theft occurs after successful delivery, we are unable to automatically replace or refund orders in these cases.
If your order shows as “Delivered” but you have not received it: 1. Check nearby: Look around your mailbox cluster, porch, or with neighbors. 2. Wait 24 hours: Occasionally carriers scan packages early. 3. Contact your local Post Office or Carrier: They may be able to provide details on where the package was placed. 4. File a report: ◦ USPS Missing Mail Form: Submit online here ◦ USPS Theft Report: File a mail theft report ◦ Police Report: For stolen mail, also consider filing with local law enforcement.